RETURN & REFUND POLICY

Website: rishi.friendsssc.com
Business Name: Rishi Fashions
Policy Effective Date: 15 August 2026
Last Updated: 15 August 2026

Email: andalurisrikanth3@gmail.com

Business Address:
21-10-10, 1st Floor, SRWA-373, 3rd Line,
Srinagar Colony, Satyanarayana Puram,
Vijayawada – 520011, Andhra Pradesh, India

1. Our Commitment

At Rishi Fashions, we want you to be happy with your purchase.

We understand that when shopping for men’s fashion online, customers may occasionally receive an item that is damaged, defective, incorrect, or unsuitable.

This Return & Refund Policy explains:

• Which products can be returned.
• The return time limit.
• How to request a return.
• What condition products must be in.
• Who pays return shipping costs.
• How refunds are processed.
• How long refunds may take.
• What products may be excluded from returns.
• What to do if you receive a damaged, defective, or incorrect product.

We aim to administer returns fairly and consistently while protecting customers and Rishi Fashions against misuse and fraudulent returns.

2. Standard Return Window

Unless a product listing specifically states otherwise, eligible men’s fashion products purchased from rishi.friendsssc.com may be requested for return within 7 calendar days from the date of delivery.

The return request must be submitted within this 7-day period.

For example:

Product delivered: 10 August
Last date to request return: 17 August

A return request submitted after the applicable return period may be rejected unless the product is defective, damaged, incorrect, or another remedy is required under applicable law.

Where a particular product has a different return period, the product page or applicable offer terms will take precedence, subject to applicable law.

3. Products Eligible for Return

A product may generally be eligible for return where:

1. The return request is made within the applicable return period.
2. The product is unused and unworn.
3. The product has not been washed, altered, repaired, or damaged after delivery.
4. Original tags and labels remain attached.
5. Original packaging is retained where reasonably applicable.
6. The product is returned in substantially the same condition in which it was delivered.
7. The customer provides the order number or other valid proof of purchase.
8. The product passes our return verification/inspection.

For clothing, footwear, and accessories, customers should ensure that the item is free from stains, odours, makeup, perfume, pet hair, dirt, or other signs of use.

4. Items That May Not Be Accepted for Change-of-Mind Returns

For hygiene, safety, resale, or other legitimate reasons, certain products may not be eligible for ordinary change-of-mind returns where the exclusion is disclosed on the relevant product page or otherwise permitted by law.

Examples may include:

• Products specifically marked “Non-Returnable”.
• Products damaged after delivery because of customer misuse.
• Products that have been washed or worn.
• Altered or tailored clothing.
• Products missing original tags.
• Products missing essential accessories or components.
• Products returned with substantial stains, odours, or other signs of use.
• Products returned in a materially damaged condition.
• Products specifically excluded from return eligibility on the product page.

However, a product’s non-returnable status does not remove mandatory consumer remedies where the product is defective, damaged before delivery, incorrectly supplied, or otherwise subject to a remedy under applicable law.

5. Damaged Products

If your package or product arrives damaged, please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

• Order number.
• Photographs of the outer package.
• Photographs of the product.
• Photographs showing the damage.
• A short description of the problem.

Where reasonably possible, customers should retain the original packaging until the complaint has been resolved.

After reviewing the evidence, Rishi Fashions may arrange an appropriate remedy, which may include:

• Replacement.
• Exchange.
• Refund.
• Another appropriate remedy permitted by applicable law.

A damaged-product complaint will not be rejected merely because the customer was unable to identify the damage within 48 hours where the applicable legal rights or circumstances justify a remedy.

6. Defective Products

If a product has a manufacturing defect or another defect that existed when supplied, please contact us promptly.

Examples may include:

• Significant stitching defects.
• Manufacturing damage.
• Broken components.
• Material defects.
• Product supplied in a condition substantially different from the description.

Normal wear and tear, accidental damage, improper washing, misuse, alteration, or damage caused after delivery may not qualify as a manufacturing defect.

Rishi Fashions may request photographs, videos, or other reasonable information to assess the complaint.

Where a defect is verified, we will provide an appropriate remedy in accordance with applicable law and this policy, which may include replacement, exchange, repair where appropriate, or refund.

7. Incorrect Product

If you receive a product different from the one you ordered, please contact us promptly.

Examples include:

• Wrong product.
• Wrong colour.
• Wrong size supplied by Rishi Fashions.
• Missing item.
• Material mismatch with the confirmed order.

Please provide your order number and photographs of the received product and packaging.

Where the error is verified, Rishi Fashions will arrange an appropriate remedy, which may include replacement, exchange, or refund.

Where the incorrect product was supplied by Rishi Fashions, the customer will not be charged a return fee for correcting our error.

8. Size-Related Returns

We encourage customers to carefully review the size chart and product measurements before placing an order.

Where a customer selects the wrong size, a return or exchange may be available only if the product satisfies all applicable return conditions and the relevant product is eligible for size-related returns.

A size-related return may be rejected if the product:

• Has been worn.
• Has been washed.
• Has been altered.
• Has damaged or removed tags.
• Shows signs of use.
• Is otherwise ineligible under this policy.

Any return shipping charge applicable to a customer-selected incorrect size will be communicated according to the applicable return terms.

9. Change-of-Mind Returns

We may accept eligible change-of-mind returns within the applicable 7-day return period.

A change-of-mind return means, for example, that:

• You no longer want the product.
• You ordered the wrong size.
• You changed your preference.
• The product is not suitable for your intended use.

The product must satisfy all applicable return conditions.

Unless the product is defective, damaged, incorrect, or otherwise qualifies for a legally required remedy, the customer may be responsible for applicable return shipping costs.

10. How to Initiate a Return

To request a return, follow these steps:

Step 1 – Contact Rishi Fashions

Send an email to:

andalurisrikanth3@gmail.com

Use the subject:

Return Request – [Order Number]

Step 2 – Provide the Required Information

Please include:

• Customer name.
• Order number.
• Product name.
• Date of delivery.
• Reason for return.
• Photographs where relevant.
• Contact telephone/mobile number.
• Any other information reasonably required to process the request.

Step 3 – Return Approval

Our customer-support team will review the request.

If the return is approved, we will provide the applicable return instructions and, where applicable, pickup/return-shipping information.

Do not send products to the business address unless Rishi Fashions specifically instructs you to do so.

Step 4 – Package the Product

Pack the product securely to help prevent damage during transportation.

Where possible, include:

• Original product.
• Original tags.
• Original packaging.
• Accessories supplied with the product.
• Invoice/order information where applicable.

Step 5 – Return/Pickup

Depending on the location, product, courier availability, and reason for return, Rishi Fashions may:

• Arrange a return pickup.
• Provide return-shipping instructions.
• Ask the customer to ship the product through an approved courier.

The applicable return method will be communicated to the customer.

11. Return Shipping Charges

Return shipping charges depend on the reason for the return.

A. Defective, Damaged, or Incorrect Product

Where Rishi Fashions confirms that:

• The product was defective.
• The product was damaged before or during delivery.
• The wrong product was supplied.

Rishi Fashions will generally bear the reasonable return shipping cost or arrange a return pickup, subject to courier availability.

B. Change of Mind or Customer-Selected Wrong Size

For an eligible change-of-mind or customer-selected wrong-size return, the customer may be responsible for reasonable return shipping costs.

Any applicable charge will be communicated before the return is finalized.

C. Failed Delivery Caused by Incorrect Customer Information

If delivery fails because of an incorrect or incomplete address, unavailable recipient, refusal of delivery, or similar customer-related reason, additional shipping or return costs may apply where legally permissible and where disclosed.

We will communicate such charges to the customer where applicable.

12. No Unauthorized Return Shipments

Customers should not independently ship products to Rishi Fashions without first contacting customer support.

An unauthorized shipment may be delayed, misplaced, or difficult to identify.

Always obtain return instructions before shipping an item back unless the applicable return process specifically tells you otherwise.

13. Return Inspection

Once a returned product reaches us, Rishi Fashions may inspect it to verify:

• Product identity.
• Order details.
• Condition.
• Tags and labels.
• Packaging.
• Signs of use or washing.
• Damage.
• Missing accessories.
• Whether the product satisfies the applicable return conditions.

Inspection is intended to protect both customers and the business from incorrect, damaged, fraudulent, or unauthorized returns.

14. Return Processing Time

We aim to review a returned product within 3–5 business days after receipt.

If additional verification is required, the review may take longer.

Customers will be notified of the outcome where reasonably possible.

15. Refund Eligibility

A refund may be issued where:

• A return is approved.
• A product is confirmed defective or damaged and refund is the appropriate remedy.
• The wrong product was supplied and replacement is not appropriate or available.
• An order is cancelled and a refund is due.
• Rishi Fashions is unable to fulfil an accepted order.
• Another refund is required under applicable law.

Refunds are subject to applicable law and the conditions of this policy.

16. Refund Method

Where possible, refunds will generally be made to the original payment method used for the order.

For example:

• Card payment → applicable card/payment method.
• UPI payment → applicable payment channel/account.
• Other electronic payment → applicable original payment method.

If the original payment method cannot reasonably receive the refund, Rishi Fashions may contact the customer to arrange an appropriate alternative method, subject to applicable law and payment-provider requirements.

17. Refund Timeframe

Once a return has been received, inspected, and approved, Rishi Fashions will initiate the applicable refund within 3–5 business days.

The time taken for the amount to actually appear in the customer’s account may depend on:

• Bank processing.
• Payment gateway processing.
• Card issuer.
• UPI/payment provider.
• Other financial institutions.

Accordingly, the date on which Rishi Fashions initiates the refund may differ from the date on which the customer receives the funds.

If you have not received an approved refund within a reasonable period after we confirm that the refund has been processed, please contact us.

18. Refund of Shipping Charges

Where a refund is issued because Rishi Fashions supplied a defective, damaged, or incorrect product, applicable original shipping charges may be refunded where required by applicable law or where Rishi Fashions has agreed to do so.

For voluntary change-of-mind returns, original shipping charges may not be refundable unless otherwise stated or required by applicable law.

Any return shipping charge applicable to a voluntary return will be communicated according to the applicable return terms.

19. Partial Refunds

In limited circumstances, a partial refund may be considered where:

• Only part of an order is eligible for refund.
• A product is partially defective and the customer agrees to retain it.
• Another remedy is mutually agreed upon.
• Applicable law permits such resolution.

Any partial refund will be communicated to the customer before processing where reasonably practicable.

20. Exchanges

Where stock is available, customers may request an exchange for an eligible product.

An exchange may be subject to:

• Return eligibility.
• Product availability.
• Size availability.
• Colour availability.
• Condition of the returned product.
• Applicable shipping arrangements.

If the requested replacement is unavailable, Rishi Fashions may offer another appropriate remedy, including refund where applicable.

21. Cash on Delivery Orders

For Cash on Delivery (COD) orders, where available, refunds cannot normally be made by returning physical cash through the courier.

If a COD order qualifies for a refund, Rishi Fashions may request appropriate bank-account, UPI, or other payment details needed to process the refund.

Customers should provide accurate payment details.

Rishi Fashions will not be responsible for delays caused by incorrect bank or payment information supplied by the customer.

22. Products Returned in Unacceptable Condition

A return may be rejected or an appropriate remedy may be adjusted where the returned product:

• Has been worn or used beyond reasonable inspection.
• Has been washed.
• Has been altered or tailored.
• Has been deliberately damaged.
• Has missing tags or essential components.
• Has significant stains or odours.
• Is materially different from the product originally supplied.
• Is not the product purchased from Rishi Fashions.
• Shows evidence of fraudulent return activity.

This does not limit any consumer remedy that cannot legally be excluded.

23. Fraudulent or Abusive Returns

Rishi Fashions reserves the right to investigate suspected return abuse, including:

• Repeatedly returning used products.
• Returning products purchased elsewhere.
• Returning counterfeit or substituted products.
• Manipulating tags or packaging.
• Making false damage or defect claims.
• Repeatedly making fraudulent refund claims.

Where permitted by law, Rishi Fashions may restrict future return privileges or cancel suspicious transactions.

Customers will not be unfairly denied legitimate statutory consumer remedies.

24. Refunds for Cancelled Orders

If Rishi Fashions cancels an order after payment has been received and a refund is due, the applicable amount will be refunded through the original payment method or another appropriate method where necessary.

Where an order has not yet been dispatched, customers may request cancellation according to the applicable cancellation terms.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

25. Orders That Cannot Be Fulfilled

If Rishi Fashions is unable to fulfil an accepted order because of circumstances such as:

• Unexpected stock unavailability.
• Product discontinuation.
• Significant inventory error.
• Technical error.
• Delivery restrictions.
• Other legitimate circumstances beyond reasonable control.

the order may be cancelled and any applicable amount paid by the customer will be refunded.

26. Promotional and Discounted Products

Discounted, sale, promotional, or clearance products may be subject to specific return or exchange conditions.

Any special return restriction will be displayed on the relevant product page or communicated as part of the applicable promotion, subject to applicable law.

A promotional discount does not automatically remove a customer’s statutory rights concerning defective, damaged, or incorrectly supplied goods.

27. Gift Orders

If a product was purchased as a gift and qualifies for a refund, the refund may generally be made to the original purchaser/payment method.

Gift recipients should contact customer support if they need assistance with an eligible replacement, exchange, or other remedy.

28. Proof of Purchase

For returns and refunds, Rishi Fashions may request reasonable proof of purchase, such as:

• Order number.
• Order confirmation.
• Invoice.
• Payment confirmation.
• Registered email address.
• Registered mobile number.

We may be unable to process an ordinary return where the purchase cannot reasonably be verified.

This requirement does not limit statutory consumer rights where proof can otherwise reasonably be established.

29. Customer Responsibility

Customers are responsible for:

• Reviewing product descriptions and size information before ordering.
• Providing a correct delivery address.
• Inspecting products upon delivery.
• Initiating returns within the applicable time period.
• Keeping original tags and packaging until satisfied with the product.
• Packaging returned products safely.
• Providing accurate contact and payment information.
• Following return instructions provided by Rishi Fashions.

30. Business Responsibility

Rishi Fashions will:

• Clearly communicate applicable return conditions.
• Review eligible return requests fairly.
• Provide reasonable return instructions.
• Process approved refunds within the stated timeframe.
• Communicate material issues affecting a refund or return.
• Provide appropriate remedies for eligible defective, damaged, or incorrectly supplied products.
• Respect applicable consumer rights under Indian law.

31. Consumer Rights Under Indian Law

This policy is intended to operate consistently with applicable Indian consumer-protection law.

The Consumer Protection Act, 2019 provides statutory consumer rights and remedies, including remedies concerning defective goods and refunds. The Act also recognizes a consumer’s right to seek redressal against unfair trade practices.

Nothing in this policy is intended to:

• Remove a consumer’s statutory rights.
• Prevent a customer from exercising a legal remedy.
• Exclude liability that cannot legally be excluded.
• Restrict rights available under applicable consumer-protection legislation.

Where applicable law provides a greater or different remedy than this policy, the applicable law will prevail.

32. Grievance and Customer Support

For all return, refund, exchange, damaged-product, defective-product, or order-related concerns, contact:

Rishi Fashions

Email: andalurisrikanth3@gmail.com

Business Address:
21-10-10, 1st Floor, SRWA-373, 3rd Line,
Srinagar Colony, Satyanarayana Puram,
Vijayawada – 520011, Andhra Pradesh, India

When contacting us, please include:

• Your full name.
• Order number.
• Product name.
• Date of purchase.
• Date of delivery.
• Reason for contacting us.
• Photographs/videos where relevant.
• Your preferred contact information.

We aim to acknowledge customer complaints and return/refund requests within 2 business days and work toward resolving them as promptly as reasonably possible.

For e-commerce businesses subject to the Consumer Protection (E-Commerce) Rules, appropriate grievance-redressal information should be displayed on the Website. The official rules are published by India’s Department of Consumer Affairs.

33. External Consumer Grievance Options

Customers are encouraged to contact Rishi Fashions first so that we can attempt to resolve the issue directly.

Nothing in this policy prevents a customer from pursuing remedies available under Indian law.

The National Consumer Helpline (NCH) is a Government of India consumer grievance platform that provides pre-litigation assistance. The Department of Consumer Affairs currently lists 1915 as the NCH toll-free number and provides additional online channels.

Customers may use the applicable statutory consumer-dispute mechanisms where appropriate.

34. Changes to This Return & Refund Policy

Rishi Fashions may update this policy from time to time to reflect:

• Changes in products.
• Changes in delivery arrangements.
• Changes in payment methods.
• Changes in return procedures.
• Changes in applicable law.
• Improvements to customer service.

The latest version will be published on rishi.friendsssc.com with the applicable “Last Updated” date.

For orders already placed, the return terms applicable at the relevant time will generally govern, subject to applicable law.

35. Contact Us

If you have any questions about this Return & Refund Policy, please contact us.

Rishi Fashions

Website: rishi.friendsssc.com

Email: andalurisrikanth3@gmail.com

Address:
21-10-10, 1st Floor, SRWA-373, 3rd Line,
Srinagar Colony, Satyanarayana Puram,
Vijayawada – 520011, Andhra Pradesh, India

Policy Effective Date: 15 August 2026
Last Updated: 15 August 2026

QUICK RETURN GUIDE

Want to return a product?

1. Check the deadline
Request your return within 7 calendar days of delivery, unless a different period is stated for the product.

2. Check the product condition
Keep the product unused, unworn, unwashed, unaltered, and with its original tags and packaging where applicable.

3. Email us
Send your request to andalurisrikanth3@gmail.com with your order number and reason for return.

4. Wait for return instructions
Do not independently send the product back unless instructed.

5. Send the product back
Use the return method provided by Rishi Fashions.

6. Inspection
We aim to inspect returned products within 3–5 business days of receipt.

7. Refund
Once approved, we aim to initiate the refund within 3–5 business days.

8. Bank/payment processing
Your bank, card issuer, UPI provider, or payment gateway may require additional time to credit the refund.

© 2026 Rishi Fashions. All rights reserved.

This Return & Refund Policy is intended as a practical website policy and should be reviewed by an Indian legal professional before publication, particularly to confirm that the stated return window, exclusions, shipping charges, GST/invoicing arrangements, grievance process, and actual operational practices of Rishi Fashions are legally and operationally accurate.